Privacy Policy
Our Commitment to Your Privacy
Green Isle Tours is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
Information We Collect
Personal Information You Provide
When you book our services, make an inquiry, or contact us, we may collect:
- Contact Information: Name, address, telephone number, email address
- Personal Details: Age, gender, emergency contact information
- Business Information: Business name, domain name (where applicable)
- Booking Details: Information about tours and services requested
- Communication Records: Details of inquiries made and correspondence between us
Important Note: We do not request or store credit card details. Please do not provide credit card information to our staff members, as we cannot accept responsibility for such disclosures.
Information Collected Automatically
When you visit our website, we may automatically collect:
- Cookies: Small files that help us improve your browsing experience and website functionality
- Usage Data: Information about how you interact with our website
- Device Information: Basic technical information about your device and browser
You can adjust your browser settings to refuse cookies, though this may limit some website functionality.
How We Use Your Information
We use your personal information to:
- Process and fulfill your tour bookings and service requests
- Communicate with you about your reservations and inquiries
- Provide customer support and respond to your questions
- Improve our services and website functionality
- Train our staff and monitor service quality
- Comply with legal obligations and industry regulations
Information Sharing and Disclosure
Service Providers
We may share your information with trusted third parties only when necessary to fulfill your booking, including:
- Hotels, transportation providers, and other travel service suppliers
- Payment processors and booking platforms
- Service providers that assist with our operations
Legal Requirements
We may disclose your personal information without prior notice when:
- Required by law, court order, or legal process
- Necessary to comply with customs, immigration, or security requirements
- Needed to protect the rights, property, or safety of Green Isle Tours, our customers, staff, or the public
- Required to enforce our terms and conditions or other agreements
Government and Law Enforcement
Your information may be shared with various law enforcement agencies and government bodies worldwide for security, customs, and immigration purposes, but only where legally required.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We handle and store all customer data according to current applicable security standards and acknowledge our responsibility for safeguarding sensitive information.
Communication Monitoring
To improve our services and train our staff, we may monitor or record communications with you through various channels including telephone, email, Skype, Google Hangouts, WhatsApp, and other platforms.
Third-Party Websites
Our website may contain links to other websites not owned or controlled by Green Isle Tours. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Ask about how your information is being used
- Request deletion of your personal information (subject to legal requirements)
Policy Updates
This Privacy Policy is reviewed regularly and updated as necessary to ensure continued compliance with applicable privacy laws. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Green Isle Tours
Kalamulla,Kalutara, Sri Lanka
+94 770 518 278
info@greenisletourssrilanka.com
This Privacy Policy applies to all services provided by Green Isle Tours and supersedes any previous privacy statements.